Privacy And Policy

Privacy And Policy

This Privacy Policy (“Policy”) applies to personal data collected, stored, disclosed and/or processed by MindChamps Holdings Pte Limited and its related corporations and franchisees (individually and collectively, “MindChamps”, “we”, “our” or “us”).

This Policy describes the types of personal data we may collect from you, how we may use that information, and with whom we may share it. This Policy also describes the measures we take to protect the security of the information you provide to us, including without limitation through this website. We also tell you how you can reach us to update your personal data, ask questions you may have about our personal data protection practices and provide feedback on our personal data protection practices.

This Policy is based on the Singapore Personal Data Protection Act 2012 (“PDPA”) and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission (“PDPC”) of Singapore. MindChamps may be subject to different or more restrictive local laws in the jurisdictions outside of Singapore.

By providing your personal data to MindChamps (whether through you or third parties who you have given consent to provide such personal data to MindChamps), you agree and consent to the terms of this Policy. Please review this Policy carefully before providing us with any of your personal data.

1. Collection of Personal Data

a. References to “personal data” in this Policy refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

b. The types of personal data collected by MindChamps includes, among other things (depending on the nature of your interaction with us):
(i) name;
(ii) street or mailing address;
(iii) telephone number(s);
(iv) email addresses;
(v) date of birth;
(vi) gender;
(vii) nationality;
(viii) NRIC number, FIN number, passport number;
(ix) voice;
(x) photographs;
(xi) video images;
(xii) information about your use of our website and mobile applications, including cookies, IP address but only to the extent that we are able to identify you from such details;
(xiii) bank account details; and
(xiv)credit card information.

c. Generally, MindChamps collects your personal data in the following ways:
(i) when you use our services;
(ii) when you submit forms relating to any of our services (for example enrolment forms, franchise application forms and enquiry forms, in respect of our preschool centers and/or franchising opportunities);
(iii) when you register for any events or offerings (including through social media platforms like Facebook, Instagram or Twitter or our mobile applications);
(iv) when you request to be including in our mailing lists or online accounts;
(v) when you interact with our personnel, including customer services officers and marketing representatives;
(vi) when you respond to our request for additional personal data;
(vii) when you request that we contact you;
(viii) when you enter into any agreements with us;
(ix) when we receive references from business partners or third parties, for example where you have been referred by them;
(x) when you submit a job application with us; and
(xi) when you submit your personal data to us for any other reason

d. Under certain circumstances, we may rely on deemed consent when you voluntarily provide your personal data for the stated purpose and it is reasonably appropriate to do so.

e. Where you provide us personal data about other individuals (e.g. information of spouse, children, parents, friends, relatives, employees and/or authorised representatives), you warrant and represent to us that you have obtained the consent of the individuals to you providing us with their personal data for the respective purposes.

2. Purposes for Collection and Use of Personal Data

a. MindChamps may collect and use your information for any purpose not prohibited by applicable law. This includes the following purposes:
(i) To verify your identity;
(ii) To process and respond to inquiries;
(iii) To process purchase transactions and provide products and services;
(iv) To facilitate and enhance your experience with us;
(v) To notify and provide special events, promotions and offers to you;
(vi) To provide you with personalized content on our websites and mobile applications;
(vii) To improve the content and the navigability of our websites and mobile applications;
(viii) To administer and award reward in a loyalty or rewards program;
(ix) To conduct data analytics activities, using your personal data in an anonymized manner, to predict and understand user needs, and provide targeted/relevant information based on aggregated information obtained from your activities on MindChamps’ platforms and related platforms;
(x) To compile data and conduct statistical or demographic analysis;
(xi) To protect and enforce our legal rights;
(xii) To prevent, detect and investigate crime and managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
(xiii) To conduct audits, review and analysis of our internal processes, action planning and managing commercial risks;
(xiv)To respond and process for other purposes for which you provided the information (e.g., to apply for an employment); and
(xv) To comply with a court order or other legal or regulatory process or other applicable legal or regulatory requirements.

b. In relation to products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your personal data. If so, then we will collect, use and disclose your personal data for these additional purposes as well, unless we have specifically notified you otherwise.

3. Disclosure of Personal Data

a. We may disclose and transfer personal data to the following parties within or outside of Singapore for the purposes stated in the section “Purposes for Collection and Use of Personal Data”:

(i) our business partners for the purposes of providing products and services to you;
(ii) vendors or third-party service providers in relation to marketing and promotional events;
(iii) service providers that provide services that facilitate the provision of our products and services, including:
(i) courier services;
(ii) telecommunications and information technology;
(iii) insurance companies and insurance brokers;
(iv) banks, credit card companies and their respective service providers;
(v) professional advisors such as lawyers, auditors and tax consultants;
(vi) such party to whom we transfer our rights and duties to;
(vii) such party as required by any applicable law, regulation, direction, court order, code or guidelines; and
(viii) any party to whom you authorize us to disclose your personal data.
We require that parties to whom we transfer personal data, and service providers only process personal data strictly for purposes for which we engage them for and consistent with the purposes that we have described in the section “Purposes for Collection and Use of Personal Data” or with other purposes for which consent has been sought and obtained.

b. Our website may contain links to websites operated by third parties which are not controlled by us and not covered by this Policy. Some of these third-party websites may be co-branded with our logo or trademark even though they are not managed or operated by us. You are responsible for reviewing the privacy policies of such websites before disclosing your personal data to such third party.

4. Cookies and Other Technologies

a. When you visit our website, we may assign your computer one or more “cookies”. By accessing our website, you agree that we can place cookies on your device.

b. A cookie is a small text file that contains information that can later be read by us to facilitate your access to our website, gather statistical data, and personalize your online experience. We currently use cookies on our website for purposes including, but not limited to, detecting your web browser’s multimedia capabilities, tracking promotional advertisements that we have displayed to you, maintaining current login and purchase information on secure portions of the website and providing a unique identifier to your computer so that we can generate statistics regarding website usage.

c. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. Generally, you can remove these cookies by following directions provided in your Internet browser’s “help” file. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services and some of the interactive features offered on our websites may be similarly restricted or rendered inoperable.

d. In addition to cookies, we may also use other Internet technologies, such as web beacons or pixel tags, and other similar technologies, to deliver or communicate with cookies and track your use of our website. We also may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and acted upon, and how. The information we obtain in this manner enables us to customize the services we offer and measure the overall effectiveness of our online content, advertising campaigns, and the products and services we offer through our website. By accessing our website and agreeing to receive our e-mail messages or newsletters, you agree that we can use other Internet technologies such as those mentioned above on your device.

5. Consent Withdrawal

a. You are entitled to withdraw your consent at any time. If you wish to withdraw your consent, please send your request to the Data Protection Officer (refer to the contact details provided below).

b. Depending on the circumstances and the nature or extent of your withdrawal, the withdrawal of your consent may result in us not being able to provide services to you, and shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your consent withdrawal request, please inform the Data Protection Officer through the same contact method found below.

c. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

6. Access To and Correction of Personal Data

a. If you wish to access any information that you provide to us, or make corrections (including update) your information, please send your request to the Data Protection Officer (refer to the contact details provided below).

b. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

c. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

7. Accuracy of Personal Data

a. MindChamps keeps personal data as accurate, complete and up to date as possible, by taking into account its use and the interests of our stakeholders. The data provided will be validated by making references to generally accepted practices and guidelines. This includes the requests to see original documentation before using your personal data.

b. You should ensure that all personal data submitted to us is as complete, accurate and up to date as possible. Failure to do so on your part may result in our inability to provide you with products and services that you have requested.

8. Protection and Security of Personal Data

a. MindChamps uses reasonable precautions to protect your personal data and store it securely. The security of your personal data is important to us. MindChamps complies with technical and organisational security measures to safeguard your personal data. External service providers will be bound by contractual information security arrangements that we have with them. Personal data may be transferred to, or stored at, a location outside of Singapore. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

b. However, with the existing protection measures in place to protect your personal data, you should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

9. Retention of Personal Data

MindChamps will retain your personal data only for as long as the purposes for which the data is collected or used (as notified to you) continues, or where necessary for our legal or business purposes. Thereafter, MindChamps will delete or destroy the personal data, or restrict access to data which can be associated with you.

10. Transfer of Personal Data Outside of Singapore

We have taken steps to ensure that appropriate levels of protection necessary to maintain the security and integrity of your personal data are in place, for any transfers of personal data outside of Singapore. In addition, any data transferred outside of Singapore is processed only in accordance with the PDPA and any other applicable law.

11. Complaints and Feedback

Where you have any complaints or feedback relating to the ways in which we are processing your personal data, you may write in to us via email at the contact details provided below. We will endeavour to respond to your complaint/feedback within 15 working days.

12. Contact Details

For questions regarding this Policy, please contact us by email at

13. Changes to Policy

a. MindChamps reserves the right to amend this Policy at any time and without prior notice to you. The latest version of this Policy is always available on our website. Please review this Policy from time to time so you are aware of any changes or updates to the notice.

b. By continuing to use our services or purchasing products from us or by your continued engagement with us following the change or revision to this Policy, you will be deemed to have agreed to and accepted such amendments.

Updated on: 29 December 2020

Read what our families have to say

Leave us a Google Review Here

Good day all. My experience from the start with MindChamps has been wonderful. Stuff is amazing. Everything is kid first period from proper nutrition to overall development. They take great care of my little boy Stefan . If I leave instructions regarding anything they listen and follow. They offer great information and instructions if you need anything. They are very quick to respond to you and they communicate whether it's ,procare text ,email etc. I would highly recommend this childcare facility .Keep up the great work.Oh and did I mention they have a garden that the children help maintain . Special meal diet like gluten free and dairy free for our little ones. Just amazing.
Ani Danielyan
Ani D.
My older children have been there for over 3 years when the center opened and the center has flourished in that timeMy girls love the staff and I love seeing all the stimulating activities they do through the day on the parent app
Claire Taylor
Claire T.
An incredible daycare that focusses on the wellbeing and development of each individual child. Daily activities are varied, well planned and educational; catering fully to the age group and every child. The educators are passionate, experienced, caring, nurturing and engaged and have a fantastic leadership team who run a great operation. I can't say enough good things about this centre. Highly recommend.
Samantha Kirshen
Samantha K.
Mindchamps Frenchs Forest, provides a welcoming, nurturing, safe and holistic approach to Childcare.We have been a part of this gorgeous community for 2 years, with my youngest initially starting. I was so blown away by our experience, that I moved my eldest daughter from her preschool to become a Mindchamp.The preschool program, based on the early learning framework is spectacular. The constant Webinars provide to parents to support us in our role is extremely helpful and the communication between parent and educator is second to none.Thank you for providing a home away from home.
Murray and Chantelle Lewis
Murray and Chantelle L.
Iolanda Passos
Iolanda P.
My daughter started with Mindchamps in February this year. She was 7 months old when she started and I was so worried about leaving her but she absolutely loves it. Now of a morning she is at the door ready to go to daycare before I am. She loves the pets that they have (a bird and a dog) that spend time with the children and they also have fun Friday activities. She also loves the educators. She loves giving them hugs and often wants to stay and play at the end of the day when I go to pick her up. It makes me happy and confident that she is having a great time and that she is being looked after so well.
Rachel Dunstan
Rachel D.
We've been to a lot of ELCs, so to come to a preschool that surpasses our expectations, is very very impressive. We've seen nothing but the highest standard from our first visit onwards.Every member of staff has been exceptionally helpful and hospitable without exception, and the children have all been very welcoming, polite, and enthusiastic!We are very thankful to the parents who recommended us to Mindchamps Childcare French's Forest and looking forward to classes each week!
Ready Steady Go Kids NB
Ready Steady Go Kids N.
Having made the move to the area came the need to transition our little family to a new daycare. In reviewing local centres Heidi was the only person who actually had an interest in our boys, asking questions about them, their nature, likes etc. We can’t thank Heidi and the team enough for welcoming us and helping our boys transition into Mindchamps Frenchs Forest. We know we made the right decision as they both love every day they go! Highly recommend Mind Champs & the Team at Frenchs Forest.
Claire Lavell
Claire L.
Absolutely amazing centre. I toured quite a few daycare centres when looking for one for my child. As soon as I walked into Mindchamps, I knew it was the place for us. The environment is motivating, welcoming and clean. The staff members are lovely, helpful and caring. My child has grown in confidence and independence since attending Mindchamps. Highly recommend!
Melissa Martin
Melissa M.
Excellent centre, my child loves attending. Friendly and caring staff. Clean and welcoming centre. Highly recommend.
Gary Bennett
Gary B.
Mind Champs Frenches Forest is a lovely childcare. My boys all love attending there and they are learning lots of interesting things! The educators are all friendly & caring and make my children feel at ease, especially on mornings where drop offs are a bit more difficult. My boys love the meals that are provided- they are healthy & according to my fussy 5yo they are delicious!
Victoria Jones
Victoria J.
Best daycare I've come across! I almost fell weird saying it's a daycare centre because it truely is a Life Learning Centre. My kids come home having learnt skills - skills needed for daily life.I'm a busy IT professional, and I drop my kids off knowing they are going to be taken care of by loving genuine people who are driven to teach the kids and prepare them for life.Most of the staff have been there for a really long time, and it's obvious why, because it's a great place to work.Highly recommended.
Jenny Hopwood
Jenny H.
I am very impressed with the team and facilities at Mindchamps. The staff are warm, nurturing and professional; and ensure my child has active, engaging, fun-filled days. There is a lot of variety and the team utilise outside professionals - French teachers, Sports teachers, to really enhance the experience for the children. I feel my child is learning so much, whilst being given ample time to play. It really is a lovely centre.
Nicola Scott
Nicola S.
Our twins love their time at Mind Champs Frenchs Forrest. We know they are safe, loved and cared for while with the Mind Champs team. They learn lots and have fun.
Kieran Smith
Kieran S.
As soon a I walked through the door for my tour I new this was the right place for our son. We have been attending for 3 months and I can’t fault a Mindchamps. Every staff member is so caring and my son is excited to see everyone at drop off each morning! Every staff member no matter what room they look make me feel welcome every day!
Kate Holbrook
Kate H.
We have been part of the Mindchamps family for over a year now and it's our kids home away from home. My almost 4 year old has been there since June last year and my 9 month old daughter started last month - nothing but great things to say about Heidi and the team! The educators are excellent, the older ones do additional activities at no extra charge (last year he did karate and French lessons!) and Heidi is super approachable and really encourages parental feedback and involvement 😀 Highly recommend a tour of the lovely campus.
Amy Nero
Amy N.
The staff are fantastic. They are all so welcoming and warm. They show lots of love and care towards the children. They organise special activities such as puppet shows and magicians. They encourage sport, yoga and learning different languages but also lots of free play too. Very happy with this centre.
Leah Boyd
Leah B.
Both my boys have blossomed since being under the care of the MindChamps FF Family. My youngest son has been on a significant journey with an egg & milk allergy and the team have always been so understanding and accommodating. Nothing is ever a trouble and they have been such a support to my family. I authentically and whole heartedly recommend MindChamps. From my family to yours. Thank you team!
Jemma Symonds
Jemma S.
Our daughter Ruby has been in the care of the wonderful educators and staff at MindChamps FF for just under a year and she loves it! We have been enrolled at several centres due to relocating and MC FF by far is the happiest she has been. Can't recommended highly enough
Hannah Everett
Hannah E.
These educators are truly inspiring!!!So much passion and education for children
Lily Webb
Lily W.
Having to move our son for a third time made us wonder if we’d find a place that would be right for him, as he (& we) could not settle. We looked at several alternatives but it was MindChamps that stood out - their 100% Respect, Zero Fear philosophy resonated with us immediately.Meeting & talking to the staff at the open day and seeing the new facility confirmed this. MindChamps’ approach is different to the (many) other centers we visited. They aim to instil a love of learning, teaching children HOW to learn (not just content) by “liberating & training the instinct for creativity & problem solving”. We love that! Also, knowing all staff are trained by MindChamps is important for us. No casual staff is reassuring.The Frenchs Forest staff are wonderful, caring for the children (obviously) but also the families - taking time to get to know us, as well as recognising & embracing our sons learning style.Regular updates in person at pick up (what & how much he’s eaten / slept / interacted etc each day) as well as providing informative and useful daily, weekly & monthly updates online. They are honest with us, not just saying “he had a great day”.The facilities are fantastic – new, fully equipped, diverse for each age group, and geared towards fun and learning. They provide good healthy meal rotation and the covered off street parking is a bonus.Needless to say our son LOVES MindChamps! No more tears on the way to daycare! He currently goes 3 days a week and is asking to go more! We cannot recommend MindChamps highly enough.Hughie comes home happy, singing new songs, talking about his day, and clearly LOVES Miss Caroline, Miss Maya, and Miss Charlie. He is noticeably thriving, learning and progressing.We only wish there was a MindChamps primary school as it would be a no brainer to send him there too.
Tamsyn Landale
Tamsyn L.
Very nice teachers! Can't believe my kids learn so much from the preschool programme!The facilities is so good and brand new.
Chantelle Zhang
Chantelle Z.
Our two kids are really loving it here! We moved here from another child care centre and it what an improvement it was. The facility is really excellent and the staff take the time to understand your child's needs rather than just being another one in the herd. I have to bribe my kids to leave when it's home time as they're usually too busy having fun.
Drew Selwood
Drew S.
After lots of searching and many tours, I was beginning to give up on the daycare idea, but then came across MindChamps in Frenchs Forest.From my first call I knew that this was different, they wanted to know what my daughter was like, what she enjoyed, what she didn't, what kind of socialisation she's had, what her skills were... From the start I feel like we have been given a tailored treatment to suit us and the wonderful Crew always go out of their way to make sure things run smoothly.I was so nervous starting Rose at daycare but she's always felt so looked after here, and now she can't wait to go to "school" in the mornings. I couldn't recommend this place more. Thank you for everything that you do!
Stephanie Sparks
Stephanie S.
We were new to the area when my daughters started at MindChamps Frenchs Forest and despite all the changes they were going through, they found peace, safety and fun within MindChamps!! Absolutely LOVE everything about the place including the highly invested and caring staff, the amazing facilities, the very cool activities the kids are introduced to, and the very sound philosophy that MindChamps upholds. My daughters both look forward to going there and I too feel so happy with it all!! Thank you MindChamps Frenchs Forest!! 🙂
Heyam Haddad
Heyam H.
We are so happy with this centreThe staff are so happy and attentiveOur 2.5yr old is coming home talking about his day and says he wants to go back the next day (every night!)The hours are great to be able to get to work on timeIt’s a great purpose built building that doesn’t feel like an office block
Gemma Moriarty
Gemma M.